Μηχανισμοί υποστήριξης και ενσωμάτωσης των φοιτητών στην ΑεξΑΕ: Η περίπτωση του συστημικού προγράμματος Online Human Touch.

Abstract

Distance Learning develops alongside with progress of Information and Communication Technologies (ICT). In recent years the use of ICT contributes to the retention of students and enables the stronger and easier engagement of students in order to avoid attrition. The purpose of this study is to explore the causes that lead to students drop out. Furthermore, it seeks to examine if the practices of the Online Human Touch programme, applied at Drexel University, be can be transferred to the Hellenic Open University. The curriculum of Online Human Touch has been designed in order to increase the student’s retention until the completion of their studies. A qualitative research method has been used, which recorded the opinions of 12 interviewees from undergraduate programs of the Hellenic Open University (4 tutors and 8 students). According to the results of this paper the student’s attrition is linked to the support and engagement. The participants highlighted the need to enhance supporting services in the Hellenic Open University and welcomed the strategies and practices of the program Online Human Touch.