ECONOMOU, A. Communicating recent customers’ decisions to strategic customers of a service system: the join or balk dilemma. International Conference on Business and Economics - Hellenic Open University, [S. l.], v. 4, n. 1, 2025. Disponível em: https://eproceedings.epublishing.ekt.gr/index.php/ICBE-HOU/article/view/8108. Acesso em: 5 dec. 2025.